Privacy Policy
Last updated May 30, 2026. This policy explains how Serfis collects, uses, shares, and protects information when people visit our site or use our business AI employee services.
This is a business-focused privacy policy for Serfis website visitors, prospects, and customers. Customer contracts may include additional data terms.
Information we collect
- Contact details you provide, such as name, email, phone number, company, dealership, and role.
- Business and workflow information shared during demos, onboarding, support, or use of Serfis products.
- Communications with us, including messages, forms, meeting notes, and support requests.
- Technical information such as device type, browser, IP address, pages visited, referring pages, and usage events.
- Customer data processed through connected tools or integrations when a customer authorizes Serfis to perform work on its behalf.
How we use information
- To provide, operate, secure, and improve Serfis products and services.
- To respond to inquiries, schedule demos, provide support, and manage customer relationships.
- To configure AI employees for authorized business workflows.
- To monitor performance, prevent abuse, troubleshoot issues, and protect our systems.
- To comply with legal obligations and enforce agreements.
How we share information
We may share information with service providers, infrastructure vendors, analytics providers, integration partners authorized by the customer, professional advisors, and legal authorities when required. We do not sell personal information as a standalone business.
Cookies and analytics
We may use cookies, pixels, logs, and analytics tools to understand site traffic, improve performance, remember preferences, and protect the site. Browser settings may allow you to limit or block cookies.
Customer data
When Serfis processes customer data through a dealership, CRM, inbox, or other business workflow, we process that data to provide the service requested by the customer. Customers are responsible for making sure they have the rights and notices needed to provide data to Serfis.
Security and retention
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure. We keep information only as long as needed for the purposes described in this policy, unless a longer period is required by law, contract, security, or legitimate business needs.
Your choices
You may ask us to access, update, delete, or restrict certain information, subject to legal, security, and contractual limits. You may also opt out of non-essential marketing communications.
Children
Serfis is built for business use and is not directed to children under 13. We do not knowingly collect personal information from children.
Changes
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
Contact
For privacy questions, contact Serfis at privacy@serfis.ai.